FAQs

Trapheroez is a premium streetwear designer brand offering exclusive, limited-edition collections designed for those who move different. Our drops include high-quality T-shirts, hoodies, and urban essentials inspired by street culture and the hustle.

We ship all orders within 2 working days. After that, delivery times depend on your location and the courier service used. You’ll receive tracking info as soon as your order is dispatched.

We use Yodel, Evri, and DPD UK to ship our products across the UK.

Currently, we only ship within the United Kingdom. We will announce international shipping options in the future. Stay tuned!

You can contact us via:

• In website Live Chat (available Mon–Thurs 8:00 AM to 5:00 PM, Fri 8:00 AM to 3:00 PM)
• Email: customercare@trapheroez.com
• Visit our Contact Us page for inquiries (12-hour response time).
  

No, we do not accept returns, exchanges, or refunds. All sales are final due to the exclusive nature of our limited-edition collections.

If your order is damaged or incorrect, please contact us within 24 hours of delivery with photos of the issue. We’ll review and make it right at our discretion.

Once your order is shipped, you’ll receive a tracking email with all the details. You can use the link to track your parcel’s progress.

If you haven’t received your tracking info after 24 hours, please contact us via the Contact Us page or live chat for an update.

If you miss the delivery, the courier will attempt re-delivery. You can also rearrange delivery through the courier’s website using the tracking information provided.

Once your order is placed, it’s processed immediately. We cannot cancel or modify orders once they’ve been confirmed. Please review your order carefully before checkout.

We accept major payment methods, including credit cards, PayPal, and other secure payment options during checkout. You can select the payment method you wish to use during checkout.

Since all sales are final, we do not offer refunds for any reason, including buyer’s remorse or sizing issues.

We provide a size guide on each product page. Be sure to check the guide before purchasing, as we do not accept returns due to sizing issues.

Currently, we do not offer gift cards. However, stay tuned for future updates — we may introduce them soon!

Once your order is confirmed, we cannot change the shipping address. Please double-check your shipping details before completing your purchase.

You can follow us on the following platforms for updates, exclusive drops, and behind-the-scenes content:

• Instagram: @trapheroez

• Facebook: @trapheroez

• TikTok: @trapheroez

• Threads: @trapheroez

• X (Twitter): @trapheroez

• Snapchat: @trapheroez

Our live chat is available during business hours (Mon–Thurs 8:00 AM to 5:00 PM, Fri 8:00 AM to 3:00 PM). For non-urgent inquiries, please email us at support@trapheroez.com, and we’ll get back to you within 24–48 hours.

f you're having trouble with your payment, please double-check your payment details and try again. If the issue persists, contact our support team via live chat or email us at support@trapheroez.com.

We’re always open to collaborations! If you’re interested in partnering with us, DM us on Instagram, or reach out via our Contact Us page for more information.

Trapheroez is all about embracing the hustle, grind, and street culture. It’s for the bold, the ambitious, and the fearless. Our designs embody the spirit of those who break boundaries and make their own path.

At Trapheroez, our streetwear collections are limited-edition, meaning once they sell out, they never come back. We focus on unique designs, premium quality, and exclusive drops that give you a piece of the culture that can’t be found anywhere else.

Currently, we do not offer pre-orders. All of our items are limited drops and are only available while stocks last.

To stay updated on the latest drops, follow us on social media (@trapheroez). However, a better option is to signup to our waitlist

Yes, once you complete your purchase, your order is confirmed and reserved. However, because our drops are limited, we highly recommend checking out quickly before items sell out.

At this time, we do not offer customisations for our products. However, we release exclusive, limited-edition designs frequently that cater to different styles.

We currently do not offer gift wrapping. However, we ensure that all orders are packed carefully for delivery to maintain the quality of your items.

If an item is out of stock, it will be clearly marked as “sold out” on the product page. Once it's gone, it’s gone!

We do not accept phone orders at this time. Please visit our website to place your order online.

Shipping delays can sometimes occur due to external factors such as weather, holidays, or courier backlogs. We work with reliable couriers like Yodel, Evri, and DPD UK, but occasional delays are outside of our control. However, do not hesitate to contact us via our CONTACT US page.

Yes, you can enter a different shipping address during the checkout process. Just make sure the address is correct before completing your order.

We offer a size guide on each product page. Make sure to check the sizing before purchasing, as all sales are final, and we do not accept exchanges for size-related issues.

We occasionally run promotions, exclusive sales, and offer discounts to our newsletter subscribers or social media followers. Keep an eye on our pages for updates!

We offer free shipping on all orders, no matter the order size being small or large.

Once your order is confirmed, we cannot add items to it. If you forgot to add something, we recommend placing a separate order for the additional item.

Currently, we do not offer discounts for bulk purchases. Our pieces are designed to be limited and exclusive to each drop, so there’s no need for mass orders.

Yes, once your order is dispatched, you’ll receive tracking details via email to follow your parcel’s journey.

You’ll receive a confirmation email as soon as your order is successfully placed. If you didn’t receive this email, please check your spam folder or contact us. Additionally, the screen will also confirm that the order has been placed.

If you no longer wish to receive our newsletter, you can unsubscribe directly from any newsletter email by clicking the unsubscribe link at the bottom of the message. However, we recommend being subscribed as we will inform you about future drops and releases so you can be an early bird!

Yes! We take your privacy seriously. All personal and payment information is processed through secure systems to ensure your details remain safe at all times.